Refund and Returns Policy

Overview

We do not accept any refunds or returns as any items purchased are done so online.

We cannot give refunds due to Roblox’s tax which would mean we lose out on additional payment.

In exceptional circumstances, where we have made an error in your order, we will try to correct it as best as possible. However if this is not possible, we may offer a refund.

Contact us at refunds@on1yphoen1x.com for questions related to refunds and returns.